Enter the pickup point in “From” and the destination in “To”. Choose a suggestion from the list, or enter an exact address when address search is available.
Select “Search”, compare the available vehicle classes and choose “Book” to enter the trip details.
Choose the pickup city, hotel or address in “From” and the airport in “To”. Check that the address is within the area covered by the selected route.
Important: when choosing the pickup time, allow for the estimated journey, traffic, check-in and security procedures.
For pickup at an airport, station or port, enter the arrival time shown on your ticket. For pickup at a hotel or address, enter the time when the vehicle should arrive.
Important: if the arrival time changes, tell us as soon as possible so we can update the booking.
For a trip to the airport, you choose the pickup time. Allow enough time for the journey, possible traffic, check-in and security.
The route page and booking summary show an estimated journey time.
Important: the actual duration may vary because of traffic, roadworks, weather, time of day or local events.
If you must arrive by a fixed time, include a reasonable margin when choosing the pickup time.
Enter the full flight number, including the airline letters and numbers, exactly as shown on your ticket.
Example: SU1870 is a complete flight number; 1870 alone may not identify the flight.
An incorrect number may prevent the driver from checking the arrival and adjusting the pickup time.
Availability depends on the route, vehicle class and time remaining before pickup.
Premium vehicles, minibuses and coaches usually require more notice than a standard car.
If a class is shown as available on the booking page, you can submit the order for that date and time.
For an urgent route without a published price, send an individual request and we will check carrier availability.
Available methods depend on the route, currency and account type. The checkout shows only the options applicable to your booking.
The selected currency and final amount are shown before payment. If your card uses another currency, its issuer may apply its own exchange rate or fee.
The payment page shows the card networks accepted by the payment provider. Availability may depend on the issuing country, currency and the bank’s checks.
Card payments are processed over an encrypted connection by the configured payment provider. Hola Taxi does not display or email complete card details.
Pay the amount and currency shown in your booking confirmation.
Important: prepare the amount before pickup when payment is in cash.
Do not assume the driver will accept another currency; ask support before the trip.
Reply to the confirmation email or contact support with the booking number and the requested change.
If pickup is soon and you already have the driver’s details, notify the driver as well, while keeping Hola Taxi informed.
Important: changes to time, route, passengers or vehicle are subject to availability and may affect the price.
Use the link or contact details in your confirmation and provide the booking number.
Important: refund eligibility depends on the cancellation deadline and the conditions shown when you booked.
When applicable, the free-cancellation deadline is calculated for the booking and shown before confirmation.
Check the booking terms and your order summary for the rule that applies.
Approved refunds are sent to the original payment method; the posting time also depends on the bank or payment provider.
Some banks take several business days to display a refund after it has been processed.
Check the transactions for the same card or account used for payment.
If it is still missing, contact support and provide the booking number and payment date.
Every child, including an infant, counts as a passenger when you choose the vehicle capacity.
Add the required type and number of child seats during booking. Any applicable price will be shown in the order.
Requirements depend on the child’s age and height and on the law in the transfer country. Request the appropriate restraint when booking.
Each class shows its maximum passengers and luggage. Also count pushchairs, wheelchairs, sports equipment and oversized bags.
If you are unsure between two classes, choose the larger one or ask support before booking.
A vehicle from the booked class, or an equivalent with no lower capacity and service level, will be assigned.
Important: photos show examples of the class; the exact make, model and colour may vary.
Important: follow the meeting-point instructions in your confirmation or voucher.
At an airport, the meeting may be in arrivals, at a marked meeting point or at another location specified for the terminal.
At a hotel, the driver usually waits in reception or at the indicated vehicle entrance.
Keep your phone switched on and check messages in case the driver needs to clarify the meeting point.
Driver details are provided once the assignment is confirmed and according to the booking process.
Use the number shown in the confirmation or voucher. A number used for an automated notification may not accept calls.
Important: tell us if the flight changes, baggage or border control delays you, or you cannot reach the meeting point.
A booking is confirmed when you receive the corresponding confirmation and, where prepayment is required, payment has been received.
Keep your phone switched on and have the booking number ready so we can help if anything changes.
When possible, we try to assign a driver who can communicate in English or in the requested language.
We cannot guarantee a specific language unless it is explicitly confirmed. The driver receives the route and essential trip details in writing.
Check the meeting point and signs, review your messages and call the contact shown in the confirmation.
If you cannot make contact, notify Hola Taxi immediately before arranging another option whenever it is safe to wait.
Important: keep messages and receipts. Any incident and possible refund will be reviewed against the booking details.
Several passengers travelling in a similar direction share the vehicle, and the service may make several stops.
This applies only when the route and booking explicitly state that the service is shared.
Depending on the airport, the driver may wait with a sign, at a marked meeting point or in a specified outdoor area.
Important: the exact location is shown in the confirmation or voucher. Follow those instructions even if they differ from this general information.
The vehicle comes to the stated address when it is accessible and within the route area.
At stations, ports, hotels and streets with restricted access, pickup may be moved to a nearby accessible point.
There may be a wait while other passengers gather. Any available timing information is shown in the booking or voucher.
For hotel pickup, arrive at the stated point early: a shared vehicle may not be able to wait for a late passenger.
The booking may show an estimated duration.
The actual time may be longer than for a private transfer because of stops for other passengers.
For an airport journey, the schedule is planned to leave time before departure, but you must check the pickup time in your voucher.
Only hotels, areas and pickup points explicitly included in the shared route are available.
Important: if the vehicle cannot access an address, pickup will be at the indicated accessible point.